Review: ANA Lounge Satellite Haneda T3

Jyaga dislikes (2/5)

ANA Lounge Satellite

Airport : Tokyo International Airport Haneda (HND)
Terminal : Terminal 3
Operator : ANA – All Nippon Airways
Access : ANA and Star Alliance First and Business Class passengers, ANA Premium Economy passengers and Star Alliance Gold frequent flyers. Paid access is also available for certain Economy Class passengers
Date of Visit : June 2023

Tokyo Haneda International Airport is one of the two major ANA hubs. Being its mainstay, it is no surprise that the airport is home to five ANA departure lounges, with two in Terminal 2 and three in Terminal 3. Of the five, two are ANA Suite Lounges, dedicated mainly to First Class and Diamond Service passengers. In this review, I will be reviewing the ANA Lounge Satellite, an annex lounge of sorts that complements the main ANA Lounge at Tokyo Haneda Terminal 3. Notably, this lounge is different from the original ANA Lounge near gate 114, which closed during the pandemic. Instead, this lounge takes up the space and furniture of the former TIAT Lounge.

Although I had hoped to review the main lounge as well, it was too crowded to the extent that I was not even able to find an empty seat.

Lounge Access Rules

Unlike most airlines, ANA extends its lounge access policy to a wide range of passengers travelling on the airline, or on a Star Alliance member. Whilst this might sound great for certain prospective passengers, it also means that the lounge can often be overcrowded. Specifically, First, Business, and Premium Economy Class passengers boarding an ANA flight are eligible for entry. This is followed by First and Business Class passengers on Star Alliance carriers. For frequent flyers, access is permitted for ANA Diamond Service, Platinum Service, Super Flyer, and Million Miler members, as well as Star Alliance Gold members. In any case, the easiest way to confirm your eligibility is by using this nifty search tool on the ANA website.

Location

The ANA Lounge Satellite is located in the lounge cluster near Gate 114. From the North Immigration Checkpoint, turn left and walk straight to Gate 114. On the left-hand side will be a small corridor that is marked as airline lounges. Head inside and take the escalator up one floor. There you’ll find the ANA Lounge next to the JAL Sakura Lounge.

Entrance to the lounge cluster
Escalators going up

ANA Lounge Satellite

At the door, there is a reception desk on the right, where the lounge attendant took a scan of my boarding pass. On this occasion, I had access by virtue of my ANA Business Class ticket. As far as I was aware, the ANA Lounge Satellite used to be a much bigger space, until it was closed during the COVID-19 Pandemic. Although the lounge has reopened, much of its original space has been taken over by the JAL Lounge next door. Bear in mind that this lounge is only open between 06.00 and 11.00, which is considered rush hour at Haneda Airport.

ANA Lounge Satellite entrance

Lounge Seating

The ANA Lounge Satellite consists of a single room divided into smaller sections by transparent partitions. Remarkably, the lounge does not have any special amenities to be spoken of. What really struck me as odd about the lounge is how outdated the space looks. For an airport lounge in the airline’s main premium hub, I would have expected something much nicer, even for a supplementary space.

Sofa seating

The majority of seats in the ANA Lounge Satellite consist of sofa chairs lined in rows viewing towards the windows. Of that, most of these seats are clustered in the area at the far right end of the lounge space. Each of these seats is separated by a small wooden console, which is suitable as a surface to place drinks. Whilst uncreative in terms of seating arrangement, I did appreciate that the seats were comfortable.

Sofa chair seating in the ANA Lounge
Sofa chair seating in the ANA Lounge

These seats are equipped with power outlets located in the consoles to the side of each seat. Bear in mind, however, that these plugs are not universal power outlets. Instead, the plugs are the Type A outlets used in Japan and North America.

Sofa chair seating in the ANA Lounge

In addition, there is also a smaller number of sofa chairs located in the food spread area near the reception desk. Despite the proximity to the refreshments, I would avoid these seats as they are part of the most crowded area in the lounge.

Sofa chair seating in the ANA Lounge

Desk seating

In the centre section of the lounge, and running along the windows are desk-like seats facing the window side. This is an especially common seating arrangement in Japan, as you’d also find in the Japan Airlines Lounge. I gather that these seats are targeted for the many solo business travellers passing through Tokyo’s airports each day. As you’d expect, there are also individual Type A power outlets for each seat.

Window seats

Window-side seating

In addition, there are also sofa chairs lined in a row along the windows near the food spread. Although these seats view the apron and the terminal building, the windows are covered with blinds that limit the panoramic aspect of the view. Curiously, this area stayed mostly empty for the entirety of my visit.

Lounge Wifi

During my visit, the ANA Lounge did not have its own WiFi network in place. Instead, I had difficulty remaining connected to the HANEDA-FREE-WIFI (2.4G) network provided by the airport operator in the terminal. Given how basic an offering the internet is nowadays, I wonder how ANA did not think this through and offer its own exclusive network.

Dining

The food options consist mainly of a single buffet located in the centre of the area near the reception desk. There were only five hot dishes on offer, alongside two types of onigiri, inarizushi, and three kinds of bread. Virtually all of the hot food was slightly above lukewarm and did not look especially appetising. The sole exception would probably be the ANA Original Chicken Curry. There is also a small sushi bar near the beverage station, which is probably the only special feature of this otherwise disappointing lounge.

ANA Lounge Satellite food buffet
Onigiri and inarizushi
Bread selection

On the side was also a chilled counter with butter, salad cups, and a punch bowl filled with a fruit and jelly salad.

Salad and fruit jelly salad

In terms of hot food, on offer was ratatouille, pesto pasta, sausages, and scrambled eggs. This is complemented by the signature ANA Original Chicken Curry, served with steamed white rice.

Hot food selection
ANA Original Chicken Curry

The drink option is slightly better, with a selection of tea, cold soft drinks, a coffee machine, and several kinds of alcoholic drinks. The soft drinks feature cold green tea, orange fruit drink, water, ginger ale, tonic water, and Pepsi cola. Alcoholic drinks included three kinds of Japanese sake, two kinds of whisky, a vodka, a gin, three wines, and a sparkling wine. A coffee machine is technically in place, although it wasn’t working during my visit.

Drink selection
Coffee machine

I’ll be one to admit that the main lounge has a much more complete selection of food, featuring a noodle bar in addition to the food buffet available at the ANA Lounge Satellite. As such, assuming there are empty seats, I would definitely recommend going to that lounge instead.

Toilet

Located on the far end of the lounge’s main seating area are the toilets, which are separated by gender. Given how bare bones the lounge otherwise looked, I was pleasantly surprised by the nice and clean toilet. This is probably (and funnily) the only section on par with the main ANA Lounge. The sinks, for instance, are complete with the excellent Kosé SEKKISEI amenities on offer at the other lounges.

Male toilet at the ANA Satellite Lounge
Male toilet at the ANA Satellite Lounge
Urinals in the male toilet

The lounge also has a pair of showers located near the toilet area. Despite making a request for a shower at the beginning of my roughly three-hour layover, I never made it to the front of the waiting list for a shower. For one, I thought this was really quite disappointing after arriving on a redeye flight.

Overall

Overall, I found the ANA Lounge Satellite to be a very weak lounge offering on the part of ANA. Although I understand that this lounge is a supplementary offering, it is almost as if the airline isn’t trying when it comes to offering this lounge. ANA’s website does mention that this lounge is only ‘temporarily reopened’, but given the record-high number of passengers, I wonder what will be the arrangement in the long term.

Read more from this trip!

2 responses to “Review: ANA Lounge Satellite Haneda T3”

  1. Bob

    You were much too generous. This was probably the worst major airline lounges for international business class flyers that I have ever been in. ANA and its’ partner, United, should be thoroughly embarrassed by how bad this is. If there is another option here, they sure did a poor job of identifying it. Bad enough that I will reconsider ANA to/from Tokyo in the future!

    1. Thanks for reading and sharing your opinion, Bob! The ANA Lounges in Haneda are indeed very grim in the morning. To be fair, the airport in its current form was never meant for this kind of international traffic. I’d add that the ANA Lounges and the United Club in Narita are ironically much nicer than their equivalents in Haneda. I’d definitely recommend flying from Narita is distance isn’t an issue.

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